ondel4dPrivacy Policy & How We Protect Your Data

What Data We Collect and Why

When you create an ondel4d account, we collect your email address and phone number. We use your email for login and account recovery; we use your phone number for verification and contact purposes. We never share these contact details with third parties, and we delete them if you close your account and request data deletion.

For withdrawals above a set threshold, we require identity verification (KYC). You upload a photo of your national ID card through the app. We collect your name, ID number, date of birth, and address from this document. We use this information only to verify your identity and comply with anti-money-laundering regulations. We delete your ID photo and personal data 90 days after verification is complete, keeping only a verification record.

We automatically collect your IP address, device type, browser type, and access timestamp each time you log in. We use this data to detect fraud, prevent unauthorized access, and troubleshoot technical issues. We retain IP logs for 180 days, then delete them.

How We Use Your Data

We use your email and phone to manage your account, send important notices (password resets, withdrawal confirmations), and respond to your support requests. During peak seasons—Idul Fitri, Idul Adha, Imlek, Nyepi—we may send promotional messages about new Liga 1 markets or live-dealer studio updates; you can opt out anytime in your account settings.

We use payment and transaction data to process deposits and withdrawals, reconcile your account balance, and generate your transaction history (visible anytime you log in). We use identity information to verify your account and comply with financial regulations in jurisdictions where we operate—Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions.

We use IP addresses and access logs to detect fraudulent account access, prevent unauthorized transactions, and troubleshoot connectivity issues. We use account activity logs (matches you've selected, games you've played) only to run ondel4d—we do not sell this data or use it for profiling or marketing.

Data Retention and Deletion

We retain your email and phone number while your account is open. If you close your account, we delete these details within 30 days unless law requires us to retain them longer. We keep transaction history (deposit/withdrawal records) for five years to comply with financial reporting requirements; after five years, we archive and then delete the records.

We delete identity verification documents (ID photos) 90 days after verification is confirmed. We retain IP logs and access timestamps for 180 days. You can request deletion of your account and all associated data by contacting our support team; we process deletion requests within 10 business days, except where law requires retention.

We at ondel4d believe your data belongs to you. We encrypt it, protect it, and delete it when you ask us to.

Third Parties, Your Rights, and International Data Transfers

Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank networks) process your payment data directly. They operate under their own privacy policies. We do not share your account email, phone number, or identity details with payment partners—they see only the transaction amount and confirmation code.

Our servers may be located outside your jurisdiction to ensure reliability and fast performance. Data transfers between countries are encrypted and comply with data protection standards. If you object to international data transfers, contact our support team to discuss alternatives.

Your Rights on ondel4d

You have the right to access your personal data anytime—your account dashboard displays all stored information. You have the right to correct inaccurate data; contact our support team to request updates. You have the right to request deletion of your account and associated data; we process deletion within 10 business days. You have the right to opt out of promotional messages by unchecking the "receive promotional updates" toggle in your account settings.

Cookies and Tracking Technologies

We use cookies to maintain your login session and remember your account preferences (language, favorite markets, table stakes). These cookies are essential to ondel4d's functionality—without them, you would need to log in on every visit. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but this will prevent ondel4d from functioning properly.

Contact Us About Privacy

If you have questions about our privacy practices, how we handle your data, or wish to exercise your rights, contact our privacy team through the app's live-chat feature (available Monday–Sunday, 10:00 to 02:00 WIB). We respond to privacy inquiries within three business days. For urgent matters, include "PRIVACY REQUEST" in your message title to flag your inquiry for priority handling.

We update this privacy policy from time to time to reflect changes in how we operate or legal requirements. Material changes are posted on our website 30 days in advance. Continued use of ondel4d after a policy update means you accept the new terms. If you disagree with an update, you may close your account and request deletion of your data.