ondel4d Account & Payment FAQ

We require a valid national ID card (KTP) to verify your identity. Upload a clear photo of the front and back of your ID through the app. We also ask for your date of birth and address to match the ID document. The verification process takes 1–2 hours during business hours. Once approved, we delete your ID photo after 90 days and keep only a verification record. If you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, the same process applies. We do not require additional documents unless you request a large withdrawal, in which case we may ask for a bank statement or proof of address.

Deposits via local payment, online payment, or e-wallet are instant. Log in to ondel4d, go to the Deposit section, select your payment method, and enter the amount. You'll be redirected to the payment app to confirm the transaction. Once confirmed, the funds appear in your ondel4d account within seconds. No fees are charged by ondel4d. mobile banking, local payment, and online payment work the same way. If your deposit doesn't arrive within five minutes, contact our support team—we can trace the transaction and resolve it quickly. Bank transfers (e-wallet, mobile banking, local payment, online payment) take 1–3 hours depending on your bank.

We recommend using the in-app live-chat feature for fastest response—our team replies within three minutes during peak hours. If you prefer email, contact us through the app's Help section; we'll provide an email address and respond within 24 hours. For urgent account issues (lost access, unauthorized transactions), use live-chat and include "URGENT" in your message title. We monitor live-chat 24/7. Email is best for non-urgent questions or document submissions (e.g., additional KYC verification).

We encrypt your email, phone number, and payment information. Your ID photo is deleted 90 days after verification. Transaction history is kept for five years to comply with financial regulations, then archived and deleted. We do not sell your data to third parties. We do not track your behaviour across other websites. You can request deletion of your account and all associated data anytime; we process deletion within 10 business days. For full details, read our Privacy Policy

ondel4d does not charge fees on deposits or withdrawals. Your payment partner (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank) may charge a small transaction fee depending on your account type and the amount. We recommend checking your payment app's fee schedule before depositing. Withdrawals are processed at the same rate as deposits—no hidden charges. If you see an unexpected fee, contact our support team and we'll investigate.

Every time you deposit or play on ondel4d, you earn loyalty points. Points accumulate toward tier levels: Bronze, Silver, Gold, and Platinum. Higher tiers unlock benefits such as faster withdrawal processing, priority support, and exclusive market access. You can view your current tier and points balance in your account dashboard. Tier status resets monthly, so points earned this month count toward next month's tier. Loyalty benefits are descriptive and vary by tier; contact support for details on your specific tier benefits.

We cover Liga 1 (Indonesian domestic league), Piala AFF (Southeast Asian tournament), Champions League, Premier League, and other major football competitions. We also offer esports markets (Mobile Legends, Free Fire, PUBG Mobile), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Market availability changes with the season—during Idul Fitri, Idul Adha, Imlek, and Nyepi, we expand coverage of special tournaments and holiday events. Check the app's Markets section for the full current list.

ondel4d services are available only where local law permits. We operate in supported jurisdictions across Indonesia and neighbouring regions. If you're unsure whether ondel4d is available in your location, contact our support team—they can confirm access for your area. By opening an account, you confirm that you are of legal age in your jurisdiction and that our services are available where you reside. We do not offer our services in jurisdictions where online wagering is prohibited.